Data Protection Complaints Procedure

Data Protection Complaint Procedure

If you think your data has been misused or it hasn’t kept it secure in accordance with our policies and procedures, then it is essential that you contact us immediately.

This should be done in writing by either recorded delivery or via email to You can also go online at and complete the complaints submission form below.

Please complete all of the following information: to enable us to formulate our investigation


You are entitled to request details of any personal data that we may hold on you at any given time, including copies of CCTV footage that may be of particular interest after an incident in which YOUR image is included. (Accurate dates and times are essential for tracing imagery recorded on our CCTV system).

Please note that this does not give you automatic access to images containing other persons where you are deemed not present. This information may only be available to the Police and other recognised authorities and may be withheld should there be any ongoing investigations relating to that imagery.

We will respond to your complaint within 48hrs (working days only) of the issue being raised to acknowledge receipt of your complaint. We will then carry out an internal investigation and provide a written response within seven working days.

Please note that it is company policy that we will only communicate directly with the person involved in the data breach, or in the case of a minor, their legal guardian. No third party correspondences will be accepted unless proof of authority is provided such as a legal representative or through power of attorney.  

If you’re unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO).