The Care Quality Commission inspected Dignity Homecare (Yorkshire) Ltd on 12 June 2018.
Tel: 01226 381905
This is a version of the complete report, found above
Dignity Homecare (Yorkshire) Ltd is a domiciliary care agency operating in the Barnsley area. The agency provides a range of support for people living in their own homes which includes personal care, social care and domestic assistance.
At the time of the inspection 87 people were receiving regulated activity support from Dignity Homecare (Yorkshire) Ltd. At their last inspection they rated the service good.
At this inspection they found the evidence continued to support the rating of good and there was no evidence or information from their inspection and on-going monitoring that demonstrated serious risks or concerns.
This inspection report is a copy that was written in a shorter format because their overall rating of the service has not changed since the earlier inspection.
The service had a registered manager in place.
A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told the CQC that they felt safe with the staff who supported them. Staff understood their role and responsibilities to keep people safe from harm. There were robust risk-specific assessments in place which identified risks and the measures put in place to minimise these; these also covered the environment in which people were supported.
Staff
There were sufficient staff to meet people’s needs. There was a high level of consistency in the staff who attended each person. People told us they knew the staff who were supporting them. Staff recruitment pre-employment checks had thoroughly been carried out. People who were supported with medication had this administered safely, three-monthly observations of staff were carried out and records were audited monthly.
Staff had undertaken training on the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards. Staff were able to describe what this meant. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice Care records showed people had consented to care and treatment.
Staff told the CQC how they would always ask for consent to care before assisting people. 2 Dignity Homecare (Yorkshire) Ltd Inspection report 17 July 2018.
New staff were supported in their role, which included training and shadowing a more experienced staff member until they felt confident. Staff undertook regular on-going training. Staff received regular supervisions, appraisals, observations and spot checks to assess their competency. Staff gave examples of how they accessed and worked with relevant healthcare professionals when required.
Clients
People that the CQC inspector spoke with said staff were kind and caring. Staff treated them with respect and took appropriate steps to maintain people’s dignity and privacy.
People’s private information was kept confidential. People had a person-centred care plan in place which showed how they wished their care to be undertaken, their likes, dislikes, and preferences. This enabled staff to provide the care and support required by each individual.
Complaints
There was a complaints process in place. People told the CQC that they felt confident of what to do if they had any concerns or complaints. People told them that the service was very well led and all talked about how well they knew the registered manager. They described how they were regularly asked for their input and feedback. Staff gave examples of how the registered manager responded positively to feedback.
Management
People spoke highly about the management of the service. The manager described how the service worked in partnership with other organisations and healthcare professionals.